When FIA Insurance’s trusted claims representative retired after 23 years of dedicated service, they faced a big challenge—how to maintain the same high standard of care their clients had come to expect. That’s when they turned to InsurOutsource.Pro!
In this video, hear how we helped FIA Insurance replace a 23-year veteran claims person . . . all without missing a beat!
Here’s what they had to say:
“We at FIA Insurance have had the pleasure of working with InsurOutsource.Pro over the past three months for our claims processing needs. After our long-term claims representative transitioned to another role following 23 dedicated years, we were concerned about our ability to replace her with a dependable replacement.
However, the InsurOutsource.Pro team, under the capable project management of our project manager, Jegan, and account representative, Mark Stein, made this transition notably smooth and efficient. We’ve been consistently impressed by the promptness and accuracy of their service, clear and proactive communication, and the genuine care they demonstrate in handling our clients’ claims. They truly approach our clients as their own, providing meticulous attention and dedication to every detail.
InsurOutsource.Pro has quickly become a valued partner, and we confidently recommend their services to any organization seeking reliable, professional, and client-focused claims and other outsourced insurance back-office services.”
— Jim Matsushita and Timothy Manaka, FIA Insurance
If you’re facing staffing challenges or simply want to improve the efficiency, quality and price of your back-office operations, let’s talk.
We specialize in:
- Claims processing
- Policy checking
- Certificates of Insurance
- Endorsements
- And other critical back-office functions for insurance agencies
Let us show you what reliable, client-focused support really looks like.
Schedule a discovery call on my calendar link here, email me at mark@outmarket.pro or simply give me a call at (502) 333-4718.